Introduction to Our Privacy Practices

At Tech Solutions Inc. (operating as Elyvera), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your data when you visit our website, make a purchase, or interact with our services. We believe in transparency and want you to understand how your information is handled.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services. This policy applies to all visitors, users, and others who access or use the Service.

Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

Personal Identifiable Information (PII): This includes your name, email address, shipping address, billing address, phone number, and payment information (e.g., credit card details, though these are processed by secure third-party payment gateways and not stored directly by us). We collect this when you register an account, place an order, subscribe to our newsletter, or contact us directly.
Non-Personal Information: This includes data that cannot be used to identify you personally, such as your IP address, browser type, device type, operating system, referral URLs, pages viewed, and the time spent on our site. This information is collected automatically through cookies, web beacons, and other tracking technologies.
Usage Data: We may collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Data privacy concept with padlock and digital data streams

How We Use Your Information

Your collected information is used for several purposes, primarily to enhance your experience and fulfill our services:

To process and fulfill your orders, including sending order confirmations and shipping notifications.
To manage your account and provide customer support.
To send you marketing and promotional communications, if you have opted in (you can unsubscribe at any time).
To improve our website, products, and services through analytics and research.
To detect, prevent, and address technical issues or fraudulent activities.
To personalize your experience on our site, showing you products and content relevant to your interests.
To comply with legal obligations and enforce our terms and conditions.

Sharing Your Information

We understand the importance of keeping your information confidential. We do not sell, trade, or otherwise transfer your PII to outside parties except in the following circumstances:

Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., payment processors, shipping companies, email marketing services). These parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
Legal Requirements: We may disclose your information when required by law, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our users or the public.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
With Your Consent: We may share your information with third parties for other purposes with your explicit consent.

Secure data transfer with encrypted connections

Data Security

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

SSL Encryption: Our website uses Secure Socket Layer (SSL) technology to encrypt all sensitive information transmitted during transactions.
Secure Servers: Your personal data is stored on secure servers with restricted access.
Regular Audits: We regularly review our security practices and update them as necessary to protect against unauthorized access, alteration, disclosure, or destruction of your personal data.
Payment Processing: All payment transactions are processed through gateway providers and are not stored or processed on our servers.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data. These rights may include:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. For more detailed information, please refer to our Cookie Policy.

Links to Other Websites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company Name: Tech Solutions Inc.
Address: 400 Broadacres Dr, Bloomfield, NJ 07003, USA
Phone: +1-973-338-0380
Email: [email protected]
Business Hours: Mon-Fri: 9:00 AM - 6:00 PM, Sat: 10:00 AM - 4:00 PM